Question 1

How accurate is DCI in real cafe and retail conditions?

Accepted Answer

DCI is trained for high recognition accuracy across the lighting, angles, and occlusions typical of busy cafes and retail counters. We share current benchmark numbers during the pilot scoping call.

Question 2

How fast is a single recognition?

Accepted Answer

Most recognitions complete in under 200ms on recommended on-premise hardware, so staff see returning-guest information before the order is rung up.

Question 3

What hardware do I need at the POS?

Accepted Answer

A standard USB or IP camera mounted at the till and a small on-premise compute unit. We share recommended specs and help source hardware during onboarding.

Question 4

Where is customer face data stored?

Accepted Answer

Face templates are generated and matched on-premise by default. Raw images are not uploaded to the cloud, and templates never leave your environment unless you explicitly configure cross-location sync.

Question 5

How does DCI handle consent and signage?

Accepted Answer

We provide signage and staff-training templates aligned with common regional requirements. Guests who decline are not enrolled, and existing enrollments can be deleted on request.

Question 6

Is DCI designed to support GDPR?

Accepted Answer

Yes. DCI supports GDPR principles including purpose limitation, data minimization, and the right to erasure. Actual compliance depends on your deployment configuration — we work with you and your legal team during rollout.

Question 7

Does DCI work with my existing POS?

Accepted Answer

DCI integrates with common POS and loyalty systems used in cafes and retail. If yours isn't supported yet, we'll scope the integration during the pilot.

Question 8

How long does a pilot take to set up?

Accepted Answer

A single-location pilot typically goes live within 1–2 weeks of hardware arrival. Multi-location rollouts are coordinated with your ops team on a schedule that fits your calendar.

Question 9

Can I start with one location before rolling out?

Accepted Answer

Yes — most customers begin with a single-location pilot, validate the numbers, and expand from there.

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